We are committed to safeguarding the absolute privacy and confidentiality of personal information belonging to our customers, partners, and participants in research programs, screenings, and tests conducted through the Institute’s website.
This policy is designed to ensure that all information collected, stored, and processed is handled in full compliance with the laws and regulations of Vietnam.
1. Purpose of Collecting Personal Information
Personal information may be collected for the following purposes:
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Registration and confirmation of participation in research, testing, or scientific services.
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Customer support: answering inquiries, handling requests, and receiving feedback.
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Improving service quality and participant experience.
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Fulfilling reporting and data storage obligations required by regulatory authorities.
2. Scope of Information Collection
The personal information we may collect includes:
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Full name, date of birth, gender.
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Phone number, email address, contact address.
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Health information, medical records, test results (if the customer participates in medical services or research programs).
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Any other information voluntarily provided by the customer.
Note:
We do not request personal information of any third party unless it is provided with legal authorization.
3. Scope of Information Use
Personal information is used strictly within the Institute’s professional activities, including but not limited to:
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Managing research records, tests, and scientific service files.
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Communicating with, supporting, and assisting customers throughout the service process.
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Complying with legal obligations as required by competent authorities.
We commit not to disclose, transfer, or share personal information with any third party unless:
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The customer has provided explicit consent.
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There is a written request from a competent government authority.
4. Retention Period for Personal Information
Personal information will be retained in the Institute’s system until:
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The customer submits a written request for deletion.
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The Institute ceases to provide the related services.
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Or as required by applicable laws and regulations regarding data retention.
5. Personal Information Security Measures
We implement strict security measures, including firewalls, data encryption, and access control protocols.
Personnel and related partners are only granted access to information when absolutely necessary to perform their duties and are required to comply with confidentiality regulations.
Recommendation:
Customers are responsible for safeguarding their account login credentials (if applicable). The Institute shall not be held liable for any disclosure resulting from the customer’s own negligence.
6. Customer Rights and Responsibilities
Customers have the right to:
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Request access to, correction, updating, or deletion of their personal information.
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Request cessation of data usage for undesired purposes.
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File a complaint if they discover their information has been misused or disclosed without consent.
Customers are responsible for:
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Providing accurate and truthful information when registering for services.
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Promptly notifying the Institute of any risks or concerns related to personal information security.
7. Complaint Handling Mechanism
If customers detect that their personal information has been collected, used improperly, or disclosed without authorization, they may file a complaint through:
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Hotline: [To be provided]
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Email: [To be provided]
We commit to respond within 48 business hours and resolve complaints within five (05) business days from the date of receipt.
8. Links to Third-Party Websites
The Institute’s website may contain links to third-party websites for reference purposes.
We are not responsible for the content or privacy policies of these external websites.
Customers are advised to review the privacy policies of those websites before using their services.
9. Amendments to This Privacy Policy
This Privacy Policy may be updated or revised from time to time to comply with changes in laws or meet practical requirements.
The latest version will always be posted on the Institute’s website.
Continued use of the services after any updates constitutes the customer’s acceptance of the revised policy.
